
90-Day Return Policy90 Day Return Policy Our goal at Airbed Outlet.com is to provide high quality goods and services to our customers at an exceptional value. However, we understand that sometimes there may be a problem. To make your shopping experience as trouble-free as possible we offer a 90 day return policy on all of our airbeds. At any time you wish to return the bed, simply follow the instructions on this return policy to obtain a Return Merchandise Authorization Number (RMA). After receiving your RMA number, we will email you the address where you can ship the bed back to. Some other products are returnable only if they have been unopened and unused. See below "What's not Returnable" for a list of items which are not returnable under any circumstance. What's not Returnable?
Shipping DamageIf your order is damaged by the shipper, you must refuse the package and contact us immediately, so we can file a damage claim and issue you a replacement. Once you sign for the box, the shipper is released from liability for shipping damage.If the product is damaged inside the box, or there was shipping damage not apparent from the outside, again, just contact us and we can issue a replacement. How do I notify you that I want to return my purchase.
You can receive this RMA number by several ways.
The RMA number must be visible on the box - Any package that is sent to Airbed Outlet.com without an authorized RMA number on the box will be refused. Please be sure to purchase tracking when you send your product back. You will be responsible in the event of a lost package. For this reason we ask that you send your package back to us by Freight, UPS or FEDEX - If you elect to use the post office, you must PURCHASE delivery confirmation. Purchase enough insurance to cover the value of your return. Placing an order with our company will be your acceptance to this return policy. How are Warranty Issues Handled?Warranty issues are returns caused by manufacturer defect (i.e. an initial seam leak in a Airbed mattress).
Order CancellationsOnce you place an order with Airbed Outlet.com, there is no guarantee that your order can be cancelled. You must contact our Customer Service department and receive email or fax confirmation that your order has been canceled. Once an order has been shipped, it is the customer's responsibility to return any products according to the above Return Policy guidelines. If you refuse a shipment without our authorization, you may be responsible for a 15% Return Fee as well as the return shipping costs. |